Privacy Policy

Tauranga Land Search & Rescue (“we”, “us”, “our”) is committed to protecting the privacy of our volunteers, donors, partners and website visitors. This policy explains what personal information we collect, how we use it, and the choices you have. We handle personal information in accordance with the New Zealand Privacy Act 2020.

Information we collect

We only collect information that is necessary for our work. This may include:

• Contact details you provide (name, email, phone) when you use a form, volunteer, or get in touch.
• Information you submit through our volunteer sign-up or Safer Walking enquiries.
• Donation details, which are processed securely by third parties such as Givealittle — we do not store card numbers.
• Basic, anonymised website usage data collected through cookies and analytics.

How we use your information

• To respond to your enquiries and process volunteer or programme registrations.
• To coordinate training, callouts and communications with members.
• To acknowledge donations and meet our reporting obligations.
• To improve our website and understand how it is used.

Sharing your information

We never sell your personal information. We may share it with New Zealand Police and LandSAR New Zealand where required for search and rescue operations, and with trusted service providers who help us operate (for example, form, email and donation platforms) under appropriate confidentiality obligations.

Cookies & analytics

Our website uses cookies to make the site work and to gather anonymous statistics about how visitors use it. You can disable cookies in your browser settings, though some parts of the site may not function as intended.

Storage & security

We take reasonable steps to keep personal information safe from loss, misuse and unauthorised access, and we retain it only for as long as it is needed for the purposes described above or as required by law.

Your rights

You have the right to ask what personal information we hold about you and to request that we correct it. To make a request, please contact us using the details below.

Contact us about privacy

If you have any questions about this policy or how we handle your information, please get in touch.